Duties:

· Active Directory Management

· VMware and Hyper-V Management

· Windows Server Management

· Office 365, SharePoint, and OneDrive administration

· Collaborate on projects and resolve escalated tickets.

· Provide support to end users and Help Desk staff for high priority and escalated requests.

· Create and maintain documentation pertinent to systems implementations, management, and problem resolution.

· Mentor Help Desk staff.

Main Responsibilities:

· Providing great customer service and technical support to customers. This means resolving their issues to their satisfaction.

· Troubleshooting Hardware; PCs, servers, WIFI and Networking equipment, etc.

· Coordinate with other support technicians to resolve client issues.

· Updating Tickets and projects in the ticketing system.

· Monitor assigned tickets, and keep team and clients informed.

· Other support as needed.

Technical Qualifications:

Essential:

· Problem-solving mindset; as a Tier 3 Engineer you must be able to troubleshoot and resolve difficult issues.

· Expertise in Microsoft 365. You should be extremely knowledgeable managing all aspects of an Office 365 tenant, including Entra ID, Purview, Exchange Online, Defender.

· Active Directory. You should be comfortable deploying new Active Directory domains from zero and understand to a deep level management of Active Directory, including DNS, DHCP, Site Replication Topology, Group Policy Objects, permissions management, Organizational Unit hierarchy management, users & groups management.

· Automation: You should be able to implement common automations using PowerShell for the management of Office 365, Azure, third-party REST APIs, Active Directory.

· Networking: You will have a thorough understanding of core networking concepts regarding TCP/IP, DNS, DHCP, VPNs, VLANs

· C1 - C2 English

Desirable:

· Experience with programming languages (C, C++, Java, etc.) or scripting languages (PowerShell, Python, Bash, etc.).

Preferred, but not required:

· Knowledge of Dealer Management Systems like CDK, DealerTrack, Reynolds & Reynolds.

· Other common auto dealership software

· Degree in Computer Science, Information Technology, or related fields

· Microsoft certifications

· Cisco Certifications