Help Desk Technician
Remote
Contracted to Full Time
Mid Level
Open to candidates located in Medellin, Colombia or Metro Manila, Philippines ONLY.
Required:
Taking support calls and providing customer service, troubleshooting, ticket creation/progress updates, assisting in documenting, and recommending day-to-day fixes to end-users and team members.
Main Responsibilities:
- Providing excellent customer service and technical support to customers. This means resolving their issues to their satisfaction.
- Troubleshooting Hardware, PCs, servers, WIFI and Networking equipment, etc.
- Coordinate with other support technicians to resolve client issues.
- Updating Tickets and projects in the ticketing system.
- Monitor assigned tickets and keep the team and clients informed.
- Other support as needed.
Technical Qualifications:
Working Knowledge of Microsoft 365, Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers, General software installation, and troubleshooting, DMS setup and troubleshooting, printers and print servers, fax, VPN, Cisco, Networking, Wireless, Remote Monitoring, and Management software, Web Filtering.
Preferred, but not required:
Required:
- Excellent command of the English language (Written and verbal).
- Five years of IT Help Desk or Systems admin experience minimum.
Taking support calls and providing customer service, troubleshooting, ticket creation/progress updates, assisting in documenting, and recommending day-to-day fixes to end-users and team members.
Main Responsibilities:
- Providing excellent customer service and technical support to customers. This means resolving their issues to their satisfaction.
- Troubleshooting Hardware, PCs, servers, WIFI and Networking equipment, etc.
- Coordinate with other support technicians to resolve client issues.
- Updating Tickets and projects in the ticketing system.
- Monitor assigned tickets and keep the team and clients informed.
- Other support as needed.
Technical Qualifications:
Working Knowledge of Microsoft 365, Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers, General software installation, and troubleshooting, DMS setup and troubleshooting, printers and print servers, fax, VPN, Cisco, Networking, Wireless, Remote Monitoring, and Management software, Web Filtering.
Preferred, but not required:
- Knowledge of Dealer Management Systems like CDK, DealerTrack, Reynolds & Reynolds.
- Other common auto dealership software
- Degree in Computer Science, Information Technology, or related fields
- Microsoft certifications
- Cisco Certifications
Apply for this position
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