Overview

Key Responsibilities

Project Planning & Execution

• Lead end-to-end project planning, including timelines, milestones, resources, and deliverables in Autotask.
• Break down complex initiatives into clear, manageable action items.
• Ensure project tasks are completed on schedule and meet quality expectations.
• Monitor progress and adjust plans proactively when obstacles surface.

Cross-Functional Coordination

• Serve as the primary point of contact across all stakeholders, including internal teams, leadership, and external partners.
• Facilitate regular project meetings, provide updates, and keep everyone aligned.
• Encourage collaboration across departments while upholding process consistency and accountability.

• Maintain comprehensive project documentation: requirements, workflows, and status reports.
• Provide leadership with timely updates, including risks, blockers, and projected outcomes.
• Ensure all projects follow established company procedures, approval flows, and compliance requirements.

Risk & Issue Management

• Identify project risks early and develop mitigation plans.
• Resolve issues promptly or escalate when necessary to keep projects moving.
• Track changes in scope and manage expectations diplomatically and transparently.

Process Improvement

• Recommend improvements to project workflows based on experience and recurring patterns.
• Champion best practices and consistent standards across the organization.
• Look for opportunities to streamline cross-team communication and operational clarity.

Qualifications

• English Level Billingual / Native
• 3–5 years of project coordination or project management experience, preferably in MSP space, IT, operations, or service-oriented environments.
• Proven experience leading cross-functional initiatives.
• Strong organizational skills focused on structure and detail.
• Excellent communication and interpersonal abilities.
• Familiarity with project management tools (preferably Autotask, Microsoft Planner).
• PMP or other certification is a plus, not a requirement.
• Bachelor’s degree in business, Project Management, Information Technology, or related field (or equivalent experience).
• Consistency, reliability, and accountability.
• Ability to stay calm under pressure and move things forward.
• A collaborative mindset balanced with the ability to push for results.

• Responsible Time Off – Company provides a min of 15 paid days off per year
• Company provides full equipment
• Competitive salary
• US Holidays